Responsible Gaming

Gambling is a form of entertainment, and keeping it that way requires awareness, practical tools, and honest information. This page outlines the responsible gaming measures available at Oshi, explains how Australian players can use them, and points toward support resources for anyone who needs help.

Security & Player Protection

SSL Encryption & Blockchain Safety

Oshi uses 128-bit SSL encryption across all account and cashier activity, combined with PGP protocol for sensitive data transfers. These two layers together protect login credentials, personal details, and payment information during every session.

For players using cryptocurrency, the blockchain itself adds a transparent and tamper-resistant record of every transaction. Bitcoin, Ethereum, Litecoin, Ripple, and other supported digital currencies are processed on public ledgers, which means deposits and withdrawals can be independently tracked without relying on a third-party processor. This reduces the risk of disputes over transaction status.

Account security also depends on individual behaviour. Using a unique password, avoiding shared devices when logged in, and keeping the registered email address secure are all practical steps every player can take. Oshi performs identity and payment ownership checks and may request supporting documents at any point if fraud or security concerns arise. These checks apply to everyone and are standard practice under the platform’s Anjouan licence ALSI-202508056-FI2.

Responsible Gambling

Responsible gaming at Oshi means giving players the information and controls they need to keep gambling within a manageable budget and time frame. The platform supports deposit controls, session limits, and loss limits as core self-management tools. Self-exclusion is also available for players who decide they need a break or want to stop entirely.

These tools are most effective when used before a session becomes a problem. Setting a weekly deposit limit at account level, for example, removes the temptation to exceed a personal budget in the heat of a game. Loss limits work in a similar way, pausing access once a defined threshold has been reached within a set period.

For Australian players, it is important to understand the regulatory context. Oshi operates under an offshore Anjouan licence and is not an Australian-licensed interactive wagering provider. BetStop, Australia’s national self-exclusion register, applies to services licensed under Australian law. It does not automatically extend to offshore platforms. Players in Australia who want to exclude from multiple services should contact each operator separately and also consider reaching out to local support organisations.

Free, confidential support is available through:

• Gambling Help Online: 1800 858 858 (24/7)
• Lifeline Australia: 13 11 14 (24/7 crisis support)
• Beyond Blue: 1300 22 4636
• MindSpot: online therapy referrals for gambling-related mental health concerns

If gambling is affecting finances, relationships, or mental health, speaking with a professional support service is the most effective first step. These services operate independently of any casino and all conversations are confidential.

Players who use Oshi’s responsible gaming tools alongside external support will generally have more success managing gambling behaviour than those who rely on willpower alone. The account dashboard is the right starting point - deposit controls can be adjusted there, and the self-exclusion process can be initiated through the support channel at support@oshi.io or via live chat.

Fair Play Guarantee

All games available through Oshi comply with RNG certification and licence fairness requirements, as stated by the platform. This means every spin, card deal, and dice roll is generated through a certified random process rather than any predetermined outcome sequence.

Providers across the catalogue - spanning more than 133 studios including names such as Yggdrasil, BGaming, Spribe, Evoplay Entertainment, and Booming Games - are independently responsible for their own RNG auditing processes. These providers supply certified titles to multiple regulated markets, and the same game mechanics available at Oshi are the same versions offered elsewhere under controlled conditions.

Live casino titles operate differently from RNG slots. Results in live dealer roulette, blackjack, and baccarat are determined by real physical outcomes - a ball, a shuffle, a dealt card - streamed in real time. There is no algorithm generating results in live format; the outcome is what happens on screen.

For players who want to understand a game before committing real money, Oshi’s FAQ confirms that demo mode is available across most titles. Testing a game in free play first is a sensible way to understand the mechanics, volatility, and feature frequency without financial risk.

Licensing and Regulation

Oshi is operated by Novatrix SRL, registered in Costa Rica (company registration 3-102-893958), and holds a B2C gaming licence issued by the Anjouan Gaming Authority: licence reference ALSI-202508056-FI2, valid from 25 August 2025 to 24 August 2027. The platform is listed on the Anjouan Gaming Authority’s public register under this operator.

This licence establishes baseline standards for operational conduct, player fund handling, and game fairness at the platform level. It is an offshore licence and does not constitute an Australian interactive wagering licence. Under the Interactive Gambling Act 2001, online casino services are prohibited services for providers to offer to people physically in Australia. Australian regulators note that offshore gambling services may lack local consumer protections and can be subject to ISP blocking. Players should factor this into their decision before registering.

For further detail on how personal data is handled and how the platform manages player information, Oshi about us provides additional background on the brand’s operational framework and commitments.

Customer Support

Live Chat

Live chat is the fastest way to reach the Oshi support team. It is accessible directly from the casino interface and connects players to a support agent for account issues, bonus queries, payment questions, and technical problems. VIP members at Platinum and Diamond level also receive access to a dedicated personal manager for priority assistance.

Email Support

For less urgent matters or situations that require document sharing, the email address support@oshi.io is available. This channel is suitable for KYC-related queries, formal complaints, or anything that benefits from a written record. Responses are typically provided within a reasonable timeframe, though live chat will generally be faster for time-sensitive issues.

Contact Form

A contact form is available through the platform for general enquiries. It serves as an alternative to direct email and routes messages to the same support team. Players who are uncertain which channel to use can start with the form for non-urgent questions.