Last updated: October 6, 2026

Privacy Policy

This page outlines how Oshi collects, stores, and uses personal information provided by players. Understanding these practices helps account holders make informed decisions about the data they share when using the platform. The policy applies to all registered users, including those accessing the casino from Australia.

What Information Oshi Collects

Oshi collects personal data at several points during the account lifecycle. This includes information provided at registration, data gathered during account verification, and technical data generated through normal site use.

The main categories of data collected include:

Full name, date of birth, and residential address
Email address and contact details
Payment information, including card details and cryptocurrency wallet addresses
Identity documents uploaded during KYC verification
Device data, browser type, IP address, and session logs
Transaction history and gameplay activity

Data collection is not limited to what a player actively submits. Technical identifiers such as IP address and device fingerprint are recorded automatically when accessing the platform.

How Personal Data Is Used

Oshi uses collected data for several operational and compliance-related purposes. Account management, payment processing, fraud detection, and customer support all rely on stored personal information.

Specific uses include verifying account ownership before processing withdrawals, meeting anti-money laundering obligations under the Anjouan licence (ALSI-202508056-FI2), and communicating with players about account status, promotions, or support requests. Gameplay data may also be used to personalise the lobby experience or identify responsible gambling concerns.

Marketing communications, including bonus announcements and promotional updates through the Oshi Telegram channel, are only sent where a player has consented to receive them. Players can typically opt out of marketing messages through account settings or by contacting support at support@oshi.io.

Oshi does not sell personal data to unrelated third parties. However, data is shared with specific categories of partners to operate the platform. These include payment processors handling AUD card transactions and cryptocurrency settlements, game providers supplying the 13,000+ title catalogue, and identity verification services used during KYC checks.

Data may also be disclosed to regulatory bodies or law enforcement where required under the terms of the Anjouan licence or applicable legal obligations. Third-party service providers operating on behalf of Oshi are expected to handle data under confidentiality agreements consistent with the casino’s own data practices.

Cookies and Tracking

Oshi uses cookies and similar tracking technologies to maintain session continuity, remember account preferences, and analyse site performance. Cookies may be set by Oshi directly or by third-party services embedded in the platform, such as game providers or analytics tools.

Players using the responsive browser version on desktop, tablet, or mobile will be subject to the same cookie practices. Most browsers allow users to control cookie preferences, though disabling certain cookies may affect platform functionality.

Data Retention

Personal information is retained for as long as an account remains active and for a defined period after closure. Retention periods are influenced by regulatory requirements under the Anjouan Gaming Authority licence and standard anti-fraud and anti-money laundering record-keeping obligations.

When data is no longer required for operational or compliance purposes, Oshi states that reasonable steps are taken to delete or anonymise it securely.

Security Measures

Oshi protects stored and transmitted data using 128-bit SSL encryption. PGP protocol is applied to sensitive data transfers, including document uploads handled through the personal profile area. These measures cover account credentials, payment details, and identity documents submitted for verification.

Players accessing the Oshi casino should use secure, private networks and avoid sharing account credentials. Two-factor authentication or additional login controls are not explicitly listed in the current product documentation, so account password security remains the primary player-side responsibility.

Player Rights

Registered players may have rights over their personal data depending on applicable law. These can include the right to access stored information, request corrections to inaccurate records, or ask for data to be deleted where retention is no longer legally required.

Requests related to personal data can be directed to the support team via live chat or email at support@oshi.io. Responses to data access requests are subject to identity verification to prevent unauthorised disclosure.

Australian Players - Privacy Context

Oshi is operated by Novatrix SRL, registered in Costa Rica, and holds an Anjouan offshore licence. It does not hold an Australian interactive wagering licence. Online casino services of this type are a prohibited service for providers to offer to people physically in Australia under the Interactive Gambling Act 2001.

Australian players using offshore platforms should be aware that local consumer protection frameworks, including those administered by the Australian Communications and Media Authority, do not apply to unlicensed offshore operators in the same way they apply to locally licensed wagering providers. For guidance on player rights and safer gambling practices, see Oshi responsible gambling.

The privacy practices described here are governed by the terms and conditions of the Anjouan licence and the internal policies of Novatrix SRL, not by Australian privacy legislation such as the Privacy Act 1988 (Cth). Players with specific concerns about data handling should direct enquiries to the support team before registering.